Shipping Policy

At Inês Almeida Jewellery, we are committed to delivering your artisan pieces to you as quickly and safely as possible. We ship worldwide from Portugal.

Shipping Rates & Estimated Delivery Times

Please note that delivery times are estimates only and are not guaranteed. These times reflect business days (Monday to Friday, excluding Portuguese public holidays) and may vary due to factors beyond our control, such as carrier delays, customs processing, or peak seasons.

Shipping costs are calculated at checkout based on your delivery address and total order value. We offer Free Standard Shipping on all orders above specific thresholds, as detailed below.

Shipping Zone	Order Value	Estimated Delivery Time	Shipping Cost
Portugal (Mainland & Islands)	Up to €100	3 - 5 Business Days	€4.00
	Over €100	3 - 5 Business Days	FREE
Europe & United Kingdom	Up to €125	5 - 8 Business Days	€8.00
	Over €125	5 - 8 Business Days	FREE
Rest of the World	Up to €150	5 - 8 Business Days	€10.00
	Over €150	5 - 8 Business Days	FREE

Important Information

Order Processing Please allow 1 to 5 business days for us to process and pack your order before it is dispatched. Once your order is shipped, you will receive a confirmation email.

Customs, Duties & Taxes (International Shipping) Orders shipped outside the European Union (including to the United Kingdom) may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are not included in the shipping cost or product price and are the sole responsibility of the customer. Inês Almeida Jewellery has no control over these charges and cannot predict what they may be. Customs policies vary widely; please contact your local customs office for more information.

Unexpected Delays While we strive to meet the estimated delivery times, please understand that delays can occur. Inês Almeida Jewellery is not responsible for delays caused by the postal service, courier companies, or customs clearance processes.

Incorrect Address It is the customer's responsibility to ensure that the shipping address provided at checkout is correct and complete. Inês Almeida Jewellery is not liable for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the cost of reshipping.

Questions?

If you have any questions regarding our Shipping Policy or the status of your order, please do not hesitate to contact us at: ines.almeida@inesalmeidajewellery.com.