Terms of service

OVERVIEW

Welcome to Inês Almeida Contemporary Jewellery! The terms "we", "us" and "our" refer to Inês Almeida Contemporary Jewellery. Inês Almeida Contemporary Jewellery operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Inês Almeida Contemporary Jewellery is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.


SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.


SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be exactly identical to depictions in our online stores, as handcrafted items and natural materials carry unique individual characteristics.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.


SECTION 3 - ORDERS AND RIGHT OF WITHDRAWAL

When you place an order, you are making an offer to purchase. Inês Almeida Contemporary Jewellery reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Inês Almeida Contemporary Jewellery confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to return, exchange, or statutory cancellation in accordance with applicable European Union consumer protection laws (14-day right of withdrawal) and our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.


SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices include VAT (where applicable) but do not include shipping, handling, or potential customs/import charges for deliveries outside the European Union.

Prices posted in our online store may be different from prices offered in physical stockists, galleries, or third-party platforms. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms separate from these Terms.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our store. You represent and warrant that (i) the payment information you provide is true, correct, and complete, (ii) you are duly authorized to use such payment method, and (iii) you will pay charges incurred by you at the posted prices, including shipping fees and applicable taxes.


SECTION 5 - SHIPPING AND DELIVERY

All delivery times provided are estimates only. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our reasonable control. Title and risk of loss pass to you upon delivery of the products to the address specified in your order.


SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brand names, designs, text, displays, images, graphics, product photography, video, audio, and the design/selection thereof, are owned by Inês Almeida Contemporary Jewellery and are protected by Portuguese, European Union, and international copyright and intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republicize, download, store, or transmit any material from our Services without our prior written consent.

"Inês Almeida", "Inês Almeida Contemporary Jewellery", and associated logos, designs, and slogans are trademarks of Inês Almeida. Shopify's name and logo are trademarks of Shopify Inc.


SECTION 7 - OPTIONAL TOOLS

You may be provided with access to third-party tools as part of the Services, which we neither monitor nor have any control over. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.


SECTION 8 - THIRD-PARTY LINKS

The Services may contain hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the relevant third party.


SECTION 9 - RELATIONSHIP WITH SHOPIFY

Inês Almeida Contemporary Jewellery is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Inês Almeida Contemporary Jewellery. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Inês Almeida Contemporary Jewellery, including any injury, damage, or loss resulting from purchased products and services.


SECTION 10 - PRIVACY AND DATA PROTECTION

All personal information collected through the Services is processed in compliance with the General Data Protection Regulation (GDPR) and our Privacy Policy. Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to operate and improve the platform.


SECTION 11 - FEEDBACK AND USER SUBMISSIONS

If you submit, post, or transmit any ideas, suggestions, reviews, or other content ("Feedback"), you grant us a worldwide, royalty-free license to use, reproduce, publish, distribute, and display such Feedback in any medium for operational or promotional purposes. You represent that your Feedback does not violate any third-party rights or applicable laws.


SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after an order has been submitted).


SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You agree not to: (a) use the site for any unlawful purpose; (b) violate any international, European Union, or national regulations or laws; (c) infringe upon or violate our intellectual property rights or the rights of others; (d) transmit malicious code, viruses, or spam; (e) collect or track personal information of others; (f) scrape, crawl, or use automated devices or AI tools to extract data without authorization; or (g) bypass any security features employed on the site.


SECTION 14 - AGENTS AND AUTOMATED ACCESS

Software agents, bots, or automated services ("Agents") accessing the Services must clearly identify themselves in HTTP/HTTPS request headers (e.g., "Agent/[Agent Name]") and operate in strict compliance with standard web protocols, robot exclusion headers, and applicable laws without obfuscating human behavior.


SECTION 15 - TERMINATION

We reserve the right to terminate this agreement or suspend your access to the Services at our sole discretion if you fail to comply with any term or provision of these Terms of Service.


SECTION 16 - DISCLAIMER OF WARRANTIES

Except as expressly stated by law or in writing by Inês Almeida Contemporary Jewellery, the Services and all products provided are provided 'as is' and 'as available' for your use, subject to statutory consumer warranties applicable under Portuguese and European Union law.


SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Inês Almeida Contemporary Jewellery, its partners, officers, employees, or suppliers shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from your use of the Services or products, except where prohibited by applicable consumer rights legislation.


SECTION 18 - INDEMNIFICATION

You agree to indemnify and hold harmless Inês Almeida Contemporary Jewellery and Shopify from any third-party claims, liabilities, damages, or legal fees arising out of your breach of these Terms or violation of any law or third-party right.


SECTION 19 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed without affecting the validity of remaining provisions.


SECTION 20 - ENTIRE AGREEMENT

These Terms of Service and any operating policies posted by us on this site constitute the entire agreement between you and us, governing your use of the Service and superseding any prior communications or agreements.


SECTION 21 - ASSIGNMENT

You may not delegate, transfer or assign these Terms or your rights without our prior written consent. We may assign our rights and obligations without restriction.


SECTION 22 - GOVERNING LAW AND JURISDICTION

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of Portugal and applicable European Union legislation. Any dispute arising out of or related to these Terms or the purchase of products shall be submitted to the exclusive jurisdiction of the competent courts of Portugal.


SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or replace any part of these Terms by posting updates to our website.


SECTION 24 - CONTACT AND REGULATORY INFORMATION

Business Identification:

  • Name / Brand: Inês Almeida Contemporary Jewellery

  • Tax Identification Number (VAT/NIF): PT221515615

  • Address: Rua Carlos Monteiro, N12, 2890-223 Alcochete, Portugal

  • Email: ines.almeida@inesalmeidajewellery.com

  • Phone: +351 962 637 036 (Call to national mobile network / Chamada para a rede móvel nacional)

Precious Metals & Assay Office Regulatory Requirements (INCM / Contrastaria):

In accordance with Portuguese legislation (Decree-Law no. 44/2016) regarding online sales of precious metal artifacts:

  • Assay Office Activity Title (Título de Atividade): Retailer without fixed establishment No. T2026

  • Official Marks Table: Consult the Portuguese Assay Office at https://contrastaria.pt/marcas-da-contrastaria-portuguesa/ 

  • Precious Metals Quotation: Consult daily at http://www.lbma.org.uk/precious-metal-prices

Alternative Dispute Resolution & Online Complaints:

  • Online Complaints Book (Livro de Reclamações Eletrónico): You can access the digital complaints platform at www.livroreclamacoes.pt.

  • Consumer Dispute Resolution: In the event of a dispute, European consumers may also access the European Commission's Online Dispute Resolution (ODR) platform.